from RAM, senior citizen, hometown Houston TX:
"Trouble with the monster Verizon? Join the club! Anyway - Verizon is good at making deals or promises, but not living up to them. While my husband was in Canada on a job after our service was suspended, Verizon kept harassing me. I'd get those phone calls from them, and just hang up. I don't talk to machines - especially one that addresses me in that tone of voice.
When he returned and called to reactivate the account, they had added whopping charges! But he went to their flipping office, and bargained, got the bill reduced to what had been promised in the first place. But who needs the aggravation?”
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