the issue has been resolved after 2 and 1/2 months.
My suggestion on handling complaints about large corporations:
Prepare yourself for small claims court...you being
victorious is a corporattion's worse nightmare because you may
get media coverage.
Example: The woman who sued Honda for false
advertising on MPG for the make and model
of her car. This became a national story and
cost Honda big time setting a precedent.
Prepare hoping the company will do the right thing
...be ready if they don't...then write the highest
corporate officer you can find as a last ditch effort.
I chose someone in investor relations and viola`
got action in one hour. I apologized to the VP I
wrote saying simply, "THE BUCK HAS TO STOP
SOMEWHERE."
This probably makes corporate VPs angry
as they may wonder why the 40,000
employees under then did not resolve a
customer service issue and the VP had to
get involved.
GOOD! They need to run tighter ships.
We should not be abused to fatten their
wallets and feather their nests.
The thing is...be fair, tell the truth, keep
notes and always be polite. You
will be hung up on, you will be ignored,
you will be abused...welcome to
corporate America where you are nothing
except a commodity by which
they fatten their wallets....but keep being
annoying and KEEP IT UP
and let them make you go away.
SUGGESTIONS:
1) stay calm
2) take extensive notes re: names, dates, times
3) corporate ineptness runs amok so be patient
4) don't be extorted by them, let them shut you off
My suggestion on handling complaints about large corporations:
Prepare yourself for small claims court...you being
victorious is a corporattion's worse nightmare because you may
get media coverage.
Example: The woman who sued Honda for false
advertising on MPG for the make and model
of her car. This became a national story and
cost Honda big time setting a precedent.
Prepare hoping the company will do the right thing
...be ready if they don't...then write the highest
corporate officer you can find as a last ditch effort.
I chose someone in investor relations and viola`
got action in one hour. I apologized to the VP I
wrote saying simply, "THE BUCK HAS TO STOP
SOMEWHERE."
This probably makes corporate VPs angry
as they may wonder why the 40,000
employees under then did not resolve a
customer service issue and the VP had to
get involved.
GOOD! They need to run tighter ships.
We should not be abused to fatten their
wallets and feather their nests.
The thing is...be fair, tell the truth, keep
notes and always be polite. You
will be hung up on, you will be ignored,
you will be abused...welcome to
corporate America where you are nothing
except a commodity by which
they fatten their wallets....but keep being
annoying and KEEP IT UP
and let them make you go away.
SUGGESTIONS:
1) stay calm
2) take extensive notes re: names, dates, times
3) corporate ineptness runs amok so be patient
4) don't be extorted by them, let them shut you off
and then keep notes on how you suffered as a result
5) make it public, this blog is FREE, help yourself at
www.blogger.com
6) BE POLITE
7) don't stoop to corporate levels and try to cheat the
company...if you are right, stand up for yourself. If
you are NOT RIGHT, pay your bill.
5) make it public, this blog is FREE, help yourself at
www.blogger.com
6) BE POLITE
7) don't stoop to corporate levels and try to cheat the
company...if you are right, stand up for yourself. If
you are NOT RIGHT, pay your bill.
8) involve your state attorney general & someone in
federal government like FCC
Place an ad on Craigslist in your city and ask for
someone to help you. Offer a stipend if you can.
If you need more help than that call or write
your state's attorney general, consumer
protection agency, the local law school that
has an elder law clinic (St. John's here in NYC
has one as do many law schools around the
country). Also, post in the LOCAL NEWS
section on Craigs List...News 12 responded
when I posted there!
Make noise, make it your hobby, make sure
you are not ripped off...keep a paper trail and
never let up and then spread the word to
Place an ad on Craigslist in your city and ask for
someone to help you. Offer a stipend if you can.
If you need more help than that call or write
your state's attorney general, consumer
protection agency, the local law school that
has an elder law clinic (St. John's here in NYC
has one as do many law schools around the
country). Also, post in the LOCAL NEWS
section on Craigs List...News 12 responded
when I posted there!
Make noise, make it your hobby, make sure
you are not ripped off...keep a paper trail and
never let up and then spread the word to
empower others.
No comments:
Post a Comment